facebook TwitterNookie Blog Google Plus Instagram

Warranty

Nookie offer a one year guarantee on all their products against faulty workmanship and materials. This guarantee is valid to the original retail consumer purchaser only and a proof of purchase will be required.

If a product is found to be defective due to a manufacturing failure Nookie will repair or replace, at their discretion, any defective part. Nookie must receive the faulty item back before any repair, refund or replacement can be actioned.

To receive a free EXTENDED ADDITIONAL YEAR'S WARRANTY on workmanship you must register your purchase within 6 months of the original date of receipt using the online form below. Warranties are valid provided the product was purchased as first quality originally.

The product must be sent directly to Nookie (carriage paid by you) together with the completed RETURNS FORM.

This guarantee does not cover normal wear & tear, nor damage resulting from abuse, alteration or unauthorised repair. Latex seals and fabric socks are not covered under this guarantee due to their vulnerable nature. Clothing must be clean and dry before being sent back for warranty or repair work. Wet, dirty or stinking products will not be repaired and returned to the sender. Please allow up to 21 days for items to be returned.

This guarantee does not affect your statutory rights.

Postage is not free - it is your responsibility to pay for the cost of shipping the product to Nookie.

Please send your product back with the completed form which can be downloaded here

RETURNS FORM

YOU WILL NEED TO KEEP YOUR ORIGINAL RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY

Contact for Warranty Issues

If you'd like to contact someone to discuss your warranty request please email us

Email us here

Address:
NOOKIE
RETURNS DEPARTMENT
UNIT 1 DELAWARE IND EST
GUNNISLAKE
CORNWALL
PL18 9AR

 

Download Returns Form

RETURNS FORM

 


Register your product here to receive your ADDITIONAL YEAR WARRANTY

To extend the warranty you must register your purchase. The following are required *

* First Name A value is required.
* Surname A value is required.
* email address A value is required.
* Confirm email address A value is required.The values don't match.
* Product Purchased A value is required.
* Date of purchase A value is required.
* Price paid A value is required.
* Where did you purchase from: A value is required.
I would like to receive Nookie newsletterUntick box if not required
Why did you choose this product ?
How did you hear about this product ?

PLEASE KEEP YOUR PROOF OF PURCHASE AS IT WILL BE REQUIRED TO AUTHENTICATE THIS WARRANTY