At Nookie, we totally understand that viewing products online is not the same as physically touching them or trying them on, that’s why we welcome you to purchase these available products with free postage to U.K customers (& just £12.95 to Europe – £19.95 to the rest of the world) to allow you to ensure that they are right for your needs.
Nookie will exchange or refund any purchase made directly from us, if returned to us within 30 days of receipt, including sale or discounted items. Goods will only be accepted for return if they are unused. They must be returned in original packaging with labels intact. It is your responsibility & duty to take a reasonable care to ensure that Nookie receives the products in the same condition we sent them out in and are not damaged in transit. Proof of purchase must be enclosed (Order No. will suffice). Please download and return the completed returns form.
When returning a product to us, you are responsible for all costs of return. If you do decide to return the goods you will have your payment returned within 7 days of our receipt of your goods.
Please note that at present we are unable to offer a free returns service so it is your responsibility to ensure their safe transit back to us. We would recommend you use a tracked or recorded delivery service, especially for more expensive items.
Customised products are not eligible for refund.
To return your goods please package them safely, with a copy of the delivery note (or a note with the Order No. so we can identify the sender) and a clear instruction of SIZE EXCHANGE or REFUND
Nookie (Returns Dept.)
Unit 1 Delaware Ind Est